Return and Refund Policy for Lost Packages

Disclaimer of Responsibility

We take great care to ensure your orders are processed, packed, and shipped efficiently. Once a package is handed over to the shipping carrier, it is their responsibility to deliver it safely to the address provided at checkout. We cannot be held responsible for lost, stolen, or undelivered packages due to circumstances beyond our control.

Unwanted or incorrectly ordered books are not refundable. 

Steps to Take for Lost Packages

If you suspect your package is lost, we recommend the following steps:

1. Verify the Shipping Address: Ensure the shipping address provided during checkout is correct.
2. Track Your Package: Use the tracking number provided in your shipping confirmation email to check the status of your package with the carrier.
3. Contact the Shipping Carrier: Reach out directly to the carrier to file a lost package claim. They may require additional information to investigate.
4. Contact Us: If the carrier confirms the package is lost, please email us  to reorder. Provide your previous  order number, tracking details, and confirmation of the carrier's response and receive a 30% discount. 

Refund and Replacement Policy

• Lost Packages: If the carrier confirms the package is lost, we will evaluate your claim and may offer a replacement or store credit at our discretion. Refunds for lost packages are not provided but you may reorder and be awarded a 30% discount.
• Incorrect Shipping Address: If the package is lost or undeliverable due to an incorrect address provided by the customer, we cannot issue a refund or replacement.

Additional Information

We recommend selecting shipping options that include insurance and signature confirmation to minimise risks. For any questions or concerns, please reach out to our customer support team at [your email address].

Thank you for your understanding and cooperation.